Your Arrival Time Window is a 3-hour span of time within which a technician will
arrive on site to service your equipment. Use this tool to receive current information
and greater detail regarding your Arrival Time Window.
Type your call number into the box below and press submit.
For more assistance with the ATW process please contact the Customer Response Center
1 800-Diebold, or email at Diebold_ATW@Diebold.com.